MEA aims to open “Seva Kendra Passport” in every LS constituency

The Ministry of Foreign Affairs has signed an agreement for the second phase of the Passport Seva program (PSP-V2.0) with Tata Consultancy Services, for the opening of a Seva Kendra in each constituency of Lok Sabha – where there is no has no Seva Kendra passport (PSK) or Seva Kendra postal passport (POPSK).

To date, 93 PSK, 428 POPSK and 36 passport offices are operational. The program has recently been connected to more than 176 Indian missions / posts through the Global Passport Seva Program (GPSP), providing “seamless” delivery of passport services to the Indian diaspora, the ministry said.

PSP-V2.0 is a continuation and improvement of PSP-V1.0, an electronic governance instrument, which introduced an “unprecedented transformation” in the provision of passport-related services to citizens, the ministry added. .

The key elements of PSP-V2.0 are the establishment of a cutting-edge digital ecosystem, the overhaul and integration of the processes between the different stakeholders and databases, the improvement of the citizen interface, the upgrading technology, adopting best practices and strengthening data security.

Security aspects, including strategic assets such as data centers, database and application software, will be owned by the government. There would be strict access controls throughout the system, incorporating biometrics.

On a digital level, the program envisions a data center, disaster recovery center and secure government repository networked with all PSK / POPSK, passport offices and also with Indian missions / posts at the foreign, an electronic file system for passport processing operating across the passport issuance ecosystem. and 24x7x365 monitoring and supervision via a state-of-the-art Network Operations Center (NOC) and Security Operations Center (SOC).

According to the ministry, the Passport Seva program will embark on a technological upgrade with the use of biometrics, artificial intelligence, advanced data analysis, chatbot, automatic response, language processing natural and cloud activation.

“The issuance of electronic passports for better customer satisfaction, increased security and the next level of citizen experience will also be unveiled in the PSP-V2.0 upgrade. “


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(Only the title and image of this report may have been reworked by Business Standard staff; the rest of the content is automatically generated from a syndicated feed.)

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