[Updated] Insurgency Sandstorm freezing or crashing issue is disrupting Xbox, PlayStation, and PC gamers (potential workaround inside)

Here is the gist of the article as a video:

New updates are added at the bottom of this story …….

The original story (published September 30, 2021) follows:

Developed by New World Interactive and published by Focus Home Interactive, The Insurgency: Sandstorm is a tactical FPS video game originally released in December 2018.

This video game was released as a sequel to the original “Insurgency” released in 2014. It has just been released on PlayStation 4 and Xbox One game consoles.

In addition, Insurgency: Sandstorm can also be played on platforms such as PlayStation 5, Xbox Series X and Series S, Linux, Microsoft Windows, and Classic Mac OS.

Since the video game launched on two new game consoles – PS4 and Xbox One, gamers have been reporting crashing issues on the Xbox PlayStation and PC platforms. Multiple reports [1, 2, 3, 4, 5, 6] suggest that this problem is widespread.


Does someone else’s game crash immediately after it appears? Usually occurs in the second round (Xbox) (Source)

Everything is fine until I try to play, then it immediately crashes, tries to remove corrupted data and install a new update (Source)

Basically the video game keeps crashing when players try to enter the game. For some it crashes multiple times in gameplay, while for others this issue haunts occasionally.

This issue bothers players on PlayStation, Xbox, or PC and varies from player to player. Not all players have the exact same problem, but in all cases the video game continues to crash or hang.

PC users have also reported that these issues occur after installing the latest update.

Fortunately, the company is well aware of these annoying issues and is actively investigating them. However, no ETA is provided at this time as to when this crash issue will be resolved.

Maintainers said there could be issues like groundbreaking crashes, loss of audio and textures, progress bugs, and more. And all of this is under investigation.


Meanwhile, some users have also found a temporary workaround that might help you get back to the game without crashing. According to reports, changing the screen resolution to 1080p corrects the problem.

If you are also frustrated with this crashing issue, then you should try the aforementioned workaround as a temporary solution. Otherwise, wait for the permanent fix from the company side.

We hope that the company fixes them as soon as possible and that players can enjoy the game again. We will keep you posted on the evolution of the story as we receive something new, in the meantime, stay tuned.

Update 1 (October 1, 2021)

2:29 p.m. (IST): The game’s social media team has confirmed that the developers are working on deploying a fix to resolve the crashing issues.

Hi! Sorry for the inconvenience, our team is working hard to deploy a fix ASAP! We will keep you posted on this! (Source)

Update 2 (October 02, 2021)

1:22 p.m. (IST): In a recent status update, the team once again confirmed that they are still investigating crash issues across all platforms. There is no ETA for a fix.

Happy Friday friends! Two things:

– Crash issues on all platforms are still being investigated.

– Xbox update should have fixed some issues (like inventory), but skinny and audio bugs are still being addressed.

Thanks for your patience as we work through these! (Source)

Update 3 (October 4, 2021)

4:34 p.m. (IST): Insurgency’s social media team responded to a user’s constant crash complaint with the following details:

this is a known issue that we are working to resolve. Setting the console’s resolution to 1080p and turning off upsampling should help. (Source)

Update 4 (October 5, 2021)

3:51 p.m. (IST): While Insurgency Players on PS4 Pro may try to turn off oversampling, PS4 players don’t have a lot of options to work around this issue, as one individual pointed out on Twitter.


Update 5 (October 6, 2021)

12:54 p.m. (IST): Insurgency now notes that they are working to get a fix for this issue as soon as possible. However, no ETA was provided.

work on a fixed insurgency ASAP

Quick note that yes, the team continues to work hard to release a fix as soon as possible. We hope that the wait will not be too long, but we are not yet able to put an exact date on this.

Update 6 (October 7, 2021)

12:51 (IST): The creators of Insurgency have come out to issue a statement about the crash issue plaguing the game’s players.

In the statement, the company acknowledges this issue and notes that some difficulty finding the fix means it is unable to provide ETA.

Insurgency issue where Gold Edition DLC gets locked
Click / Tap to zoom (Source)

Featured Image SourcePlaystation

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