When game consoles break, so do your heart, but it’s not the end of the world if they do. While the PlayStation 5 and Xbox Series X / S have only been available for 9 months, you might already be having issues. If you’re in a rush and need a quick fix, there are plenty of places in Australia you can go to. Before doing so, there is a question you need to ask yourself.
Is your issue covered by your console warranty or Australian Consumer Law?
Since we are less than a year away from the release of the PlayStation 5 and Xbox Series X / S, your console repair should still be covered by the respective guarantees of Sony and Microsoft. the Australian Consumer Law (ACL) acts as a secondary warranty which states that products sold must be of reasonable quality and durability, but existing warranties supersede this law.
For any hardware or software defects in your consoles, you should first contact Sony or Microsoft to assess whether it can be returned and repaired free of charge.
How Xbox Series X / S repairs work at Microsoft
Your Xbox Series X / S is automatically covered by a one year Microsoft warranty. This covers most damage to the console, but may not extend to self-inflicted damage.
To initiate a repair, you need to register your console (i.e. have an Xbox account) and then select which of your consoles needs to be repaired. via Microsoft Repair Center.
You’ll need to have your serial number handy, but once you enter it, the website will show how long your warranty is and if your console is covered. From there, you’ll need to fill out an error form and send your console to Microsoft for repair.
Some Reddit users indicate this process only takes seven days, so you shouldn’t have to wait too long to get your console back. You won’t have to pay for the repair if it’s under warranty, but you may need to pay shipping costs.
How PlayStation 5 repairs work at Sony
You will need to know the product model of your console and have proof of purchase, but once you fill out these details, you can send your console in for repair.
Shipping costs don’t seem to be covered and the website doesn’t say how long repairs take, but it should be a relatively straightforward affair.
Where else can you go to get your console fixed?
If you cannot ship your console to Sony or Microsoft, you must contact the reseller who sold you the product. Regardless of individual warranties, local retailers are subject to Australian Consumer Law and must address issues according to the rules. If your console repair falls under LCA, a repair, replacement or refund must take place.
If it does not fall under the ACL, that is, you may have damaged the console yourself or it is out of warranty, you will need to contact a service representative and pay a fee. .
Currently, it seems that no major Australian retailer offers PlayStation 5 or Xbox Series X / S repairs – but it can’t hurt to come in and ask.
EB games offers a fairly generous restart service for consoles, and while no new consoles are listed on the website, it may be offered in stores at a later date. As warranties begin to end later in the year, retailers can step in to fill the repair gap.
Until then, check with your local tech stores for any updates.
For now, most major defects will be covered by service guarantees and Australian Consumer Law, so you shouldn’t have to pay out of pocket for your PlayStation 5 or Xbox Series X repair.